March 17, 2007 at 4:54 am
Resolution #1 above worked for me, though there was a twist in the workaround process — instead of deleting both files, I simply renamed the extensions for both as *.dl_ (Safe Mode wasn’t required), then rebooted. When I subsequently launched NSW2006 to run LiveUpdate, Windows (XPSP2 Pro) needed the main installation CD inserted so as to configure Norton Ghost.
Upon completion of that step but without rebooting (as Ghost wanted to do following its configuration), I ran LiveUpdate which downloaded and successfully installed both a Ghost update and the remaining problematic Redirector update (Yay!) that had consistently been generating the LU1812 error since I’d originally installed NSW2006 last year. After LiveUpdate completed successfully, it required a reboot — following which, I checked to see whether replacements for the two files (ccwebwnd.dll and cclogin.dll) had been installled.
Only one (ccwebwnd.dll) had been replaced with an earlier version (almost certainly from the CD). The newer files I’d originally renamed to *.dl_ were both dated 1/22/07 and version 104.0.14.2; the replacement file was dated 12/13/05 and version 103.0.3.8. After this determination, I decided to revert and test whether the more recent files would function, and so renamed the temporary replacement as *.dl- and then changed the other two filenames (*.dl_) back to *.dll. At that point, I ran LiveUpdate again and was happy to see the message that the product was fully up-to-date. In the future, if I should start getting the LU1812 error again, I’ll simply repeat this process and see if that will resolve it.
Many thanks to everyone who contributed thoughts and suggestions in this thread — I’ve been wrestling with this problem for months and have become exceedingly frustrated with Symantec’s uninstall/reinstall approach (which I’ve tried multiple times without success). Hope these additional comments will help someone else overcome their problem with this particular gremlin….
March 17, 2007 at 4:54 am
Resolution #1 above worked for me, though there was a twist in the workaround process — instead of deleting both files, I simply renamed the extensions for both as *.dl_ (Safe Mode wasn’t required), then rebooted. When I subsequently launched NSW2006 to run LiveUpdate, Windows (XPSP2 Pro) needed the main installation CD inserted so as to configure Norton Ghost.
Upon completion of that step but without rebooting (as Ghost wanted to do following its configuration), I ran LiveUpdate which downloaded and successfully installed both a Ghost update and the remaining problematic Redirector update (Yay!) that had consistently been generating the LU1812 error since I’d originally installed NSW2006 last year. After LiveUpdate completed successfully, it required a reboot — following which, I checked to see whether replacements for the two files (ccwebwnd.dll and cclogin.dll) had been installled.
Only one (ccwebwnd.dll) had been replaced with an earlier version (almost certainly from the CD). The newer files I’d originally renamed to *.dl_ were both dated 1/22/07 and version 104.0.14.2; the replacement file was dated 12/13/05 and version 103.0.3.8. After this determination, I decided to revert and test whether the more recent files would function, and so renamed the temporary replacement as *.dl- and then changed the other two filenames (*.dl_) back to *.dll. At that point, I ran LiveUpdate again and was happy to see the message that the product was fully up-to-date. In the future, if I should start getting the LU1812 error again, I’ll simply repeat this process and see if that will resolve it.
Many thanks to everyone who contributed thoughts and suggestions in this thread — I’ve been wrestling with this problem for months and have become exceedingly frustrated with Symantec’s uninstall/reinstall approach (which I’ve tried multiple times without success). Hope these additional comments will help someone else overcome their problem with this particular gremlin….
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